Return & Refund
At Desire Club, your satisfaction is our top priority. That's why every order comes with a 30-day money-back guarantee. If you're not happy with your purchase for any reason, just contact us within 30 days of receiving your item and we'll give you a full refund.
1. Eligibility for Returns
Naughty Cubes isn't built to prove itself in one night, it's a daily ritual that compounds. Almost every customer who tells us it "didn't work" stopped within the first couple weeks, before the ritual had time to build.
The reviews we hear about real change, more initiating, more talking, less routine, come from couples a few months in, not from a single try.
If you've genuinely given it consistent daily use for a full cycle and it still isn't landing, you're covered by our 30 day return period. But before you write it off early, give the ritual the time it's actually built to work over.
2. How to Start a Return
To start a return, contact us at info@desire-club.com. Once your return is approved, we'll email you the return address, instructions, and (where applicable) a return shipping label.
Please wait for confirmation before sending anything back. Items sent back to us without first requesting a return will not be accepted. You can always reach us at info@desire-club.com for any return question.
3. Damages and Issues
Please inspect your order upon delivery and contact us immediately at info@desire-club.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. For damaged or incorrect items, please include a description and photo within 7 days of receiving your order.
4. Exceptions / Non-Returnable Items
Due to the intimate and hygiene-sensitive nature of our products, certain items cannot be returned once opened, unsealed, or used, for health and hygiene reasons. The following are not eligible for return or refund:
- Intimate, personal care, or hygiene-sensitive items that have been opened, unsealed, or used.
- Gift cards.
- Final sale or clearance items as marked.
Please get in touch if you have any questions or concerns about your specific item.
5. Exchanges
We replace items only if they are defective, damaged upon arrival, or incorrect. Otherwise, the fastest way to get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
6. European Union Right of Withdrawal
If your order is shipped to the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, for any reason and without giving a justification. This is in addition to our 30-Day Money-Back Guarantee, which gives you even more time.
To exercise this right, contact us at [support email] with your order number within 14 days of delivery. You then have 14 days to send the item back to us.
You may handle and inspect the item as you would in a store. If the item shows signs of use beyond what is needed to check its nature, characteristics and functioning, we may deduct an amount for the reduced value.
We will refund your payment, including the original standard shipping costs, within 14 days of receiving your withdrawal request. We may hold the refund until we have received the item back or you have provided proof that it has been sent. [Return shipping costs are the responsibility of the customer.]
For hygiene reasons, sealed intimate or personal care items that have been unsealed after delivery are excluded from the right of withdrawal, in line with EU consumer law.
7. Refunds
Once we receive and inspect your returned item, we'll notify you by email and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
Refunds are issued for the product cost only, unless the item was defective, damaged, or sent in error. Original shipping costs are non-refundable. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@desire-club.com.
8. International Orders
Customers outside the United States are responsible for any return shipping costs unless the item is defective or incorrect. Duties, customs fees, and import taxes are non-refundable. If a package is undeliverable and returned to us due to refusal or an incorrect address, the original shipping costs will not be refunded, and any refund will be issued for the product cost only.
9. Disputes and Chargebacks
Before filing a chargeback or payment dispute, please contact our support team so we can resolve the issue directly. We are committed to resolving all concerns in compliance with PayPal, Stripe, Klarna, and Shopify Payments policies.
10. Changes to This Policy
We reserve the right to update this Refund & Return Policy at any time. Any changes will be posted on this page with the updated effective date above.
Contact Us
Company information:
Company: Real Media Monarchs Limited
Address: STANLEY STREET, FLAT5, OFFICE 4/F, WH Building, 74-78, CENTRAL HK
Email: info@desire-club.com
Company registration number: 80322634
By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.